Politique de remboursement
At PawVibe, we want you and your pet to be happy with every purchase. If something isn't right, we're here to help.
Returns
We accept returns or refunds for eligible orders within 14 days of delivery.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include:
- Your order number
- Clear photos or a short video showing the issue
After reviewing your claim, we will provide an appropriate solution, which may include a replacement, partial refund, or full refund at no additional cost.
Change of Mind
We do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong item, size, or color
- No longer wanting the product after it has been shipped or delivered
Please review product descriptions, specifications, and size charts carefully before placing your order.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Used, worn, washed, or damaged items caused by misuse
- Products without original packaging
- Items reported more than 14 days after delivery
- Clearance, final sale, or personalized items (if applicable)
Refunds
Once your claim has been approved, refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding your order, please contact us at:
Email: officialpawvibe@gmail.com
Our support team will be happy to assist you and work toward a fair resolution.